Terms & Conditions

For the purposes of these Terms:

• "Pallant," "we," "our," or "us" refers to Pallant, a business consulting firm based in Hong Kong.
• "Client," "you," or "your" refers to the individual or organization engaging our services or using our website.
• "Services" refers to the consulting and advisory services provided by Pallant.
• "Website" refers to our online presence at the domain you are currently visiting.
• "Engagement Agreement" refers to specific written agreements for consulting services.
• "Deliverables" refers to work products specified in an Engagement Agreement.

By using our website or engaging our services, you confirm that:

• You are at least 18 years of age or of legal age in your jurisdiction
• You have the authority to enter into binding agreements on behalf of your organization (if applicable)
• You agree to comply with all applicable laws and regulations
• You have read and understood these Terms and our Privacy Policy

If you do not agree with these Terms, please do not use our website or services.

3.1 Service Description

Pallant provides strategic business consulting services, including but not limited to:

• Pricing strategy advisory and optimization
• Data and analytics strategy development
• Executive and founder advisory services
• Other strategic consulting as agreed in writing

3.2 Engagement Structure

Specific consulting engagements are governed by written Engagement Agreements that specify:

• Scope of work and project objectives
• Timeline and key milestones
• Deliverables and success criteria
• Fees and payment terms
• Confidentiality provisions

3.3 Service Availability

Services are provided subject to availability. We reserve the right to decline engagements where conflicts of interest exist, where scope falls outside our expertise, or for other business reasons.

Clients engaging our services agree to:

• Provide timely access to relevant information, data, and personnel
• Respond to requests for clarification within reasonable timeframes
• Ensure information provided is accurate and complete
• Notify us promptly of any changes affecting the engagement scope
• Maintain confidentiality of our work product and methodologies
• Make timely payment according to agreed terms
• Comply with all applicable laws and regulations

5.1 Pallant's IP Rights

All intellectual property in our methodologies, frameworks, templates, and general knowledge remains the property of Pallant. This includes:

• Analytical frameworks and assessment tools
• Consulting methodologies and processes
• Website content, design, and branding
• Pre-existing materials used in service delivery

5.2 Client License

Upon full payment, clients receive a non-exclusive, non-transferable license to use Deliverables for their internal business purposes. This license does not include the right to:

• Resell or sublicense our work products
• Modify our methodologies or frameworks
• Use our work products for the benefit of third parties

5.3 Client-Specific Work

Recommendations and analysis specific to the client's situation are provided for the client's use. We retain the right to use de-identified insights and learnings in our future work.

6.1 Fee Structure

Fees for consulting services are established in Engagement Agreements and may be structured as:

• Fixed-fee project engagements
• Monthly retainer arrangements
• Other mutually agreed structures

6.2 Payment Terms

Unless otherwise specified:

• Invoices are payable within 30 days of issue
• Payment is required in Hong Kong Dollars (HKD)
• Late payments may incur interest charges
• We reserve the right to suspend services for overdue accounts

6.3 Expenses

Significant expenses (travel, accommodation, third-party services) are agreed in advance and billed separately with supporting documentation.

7.1 Mutual Obligations

Both parties agree to maintain confidentiality of proprietary information shared during engagements. This includes:

• Business strategies and financial information
• Technical processes and operational details
• Customer and supplier information
• Any information marked as confidential

7.2 Exceptions

Confidentiality obligations do not apply to information that:

• Is publicly available through no fault of the receiving party
• Was known to the receiving party before disclosure
• Is independently developed without use of confidential information
• Must be disclosed by law or court order

7.3 Duration

Confidentiality obligations survive engagement termination and continue for three years unless otherwise specified in an Engagement Agreement.

8.1 Professional Advice

Our consulting services provide strategic advice and analysis. They do not constitute:

• Legal, accounting, or tax advice
• Investment recommendations or financial advice
• Audit or assurance services
• Guarantees of specific business outcomes

8.2 No Guarantees

While we apply rigorous analytical methods, we cannot guarantee specific business results. Strategic decisions involve inherent uncertainties, and outcomes depend on factors beyond our control, including:

• Market conditions and competitive dynamics
• Implementation execution and organizational capabilities
• External events and regulatory changes

8.3 Service "As Is"

Website and services are provided "as is" without warranties of any kind, express or implied. We do not warrant uninterrupted or error-free service delivery.

9.1 Direct Damages

Our total liability for any claim arising from consulting services is limited to the fees paid for the specific engagement giving rise to the claim.

9.2 Excluded Damages

To the maximum extent permitted by law, we are not liable for:

• Indirect, consequential, or incidental damages
• Lost profits or business opportunities
• Loss of data or goodwill
• Damages arising from client's implementation decisions

9.3 Exceptions

Nothing in these Terms limits liability for fraud, gross negligence, or matters that cannot be excluded under applicable law.

10.1 By Either Party

Either party may terminate an engagement:

• For material breach, with 14 days' written notice to cure
• For convenience, with 30 days' written notice
• Immediately if the other party becomes insolvent

10.2 Effects of Termination

Upon termination:

• Client pays for work completed to termination date
• We provide deliverables completed at termination
• Confidentiality obligations remain in effect
• License rights terminate for unpaid deliverables

11.1 Governing Law

These Terms are governed by the laws of the Hong Kong Special Administrative Region.

11.2 Informal Resolution

Before initiating formal proceedings, parties agree to attempt good-faith informal resolution of disputes through direct discussion.

11.3 Jurisdiction

If informal resolution fails, parties submit to the exclusive jurisdiction of the courts of Hong Kong.

12.1 Entire Agreement

These Terms, together with any Engagement Agreement, constitute the entire agreement between parties and supersede all prior discussions and understandings.

12.2 Amendments

We may update these Terms with notice on our website. Continued use constitutes acceptance of modified Terms. Engagement Agreements can only be modified in writing signed by both parties.

12.3 Severability

If any provision is found invalid or unenforceable, the remaining provisions continue in full force.

12.4 Waiver

Failure to enforce any right does not constitute waiver of that right.

12.5 Assignment

Clients may not assign rights or obligations under these Terms without our written consent. We may assign to affiliates or in connection with business transfers.

12.6 Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, pandemics, government actions, or infrastructure failures.

For questions about these Terms, please contact: